ASUS released another statement regarding the ongoing ROG Ally SD Card issues. After internal testing, they confirmed that under certain thermal stress conditions, the SD card reader may malfunction. They plan to release an update that further fine-tunes the default and minimum fan speeds on the device to improve reliability while keeping fan noise in check.
This seems like a design flaw having the SD Card next to the heat output and I’m curious to see how these fan adjustments help alleviate SD Cards from failing.
Read their full statement below.
Good evening everyone. HQ has released a new statement regarding their work on the Ally’s SD card reader:
We want to thank the community for the passionate response we’ve received for the ROG Ally. Your support has been both immense and invaluable, so we’ve been hard at work to improve a number of things. After confirmation from internal testing, under certain thermal stress conditions the SD card reader may malfunction.
To alleviate the issue, we will be releasing an update that further fine-tunes the default and minimum fan speeds on the device to improve reliability while keeping fan noise in check, as we know this is a concern for many of you.
If you are currently experiencing issues with your SD card reader, please contact [email protected] (US) or contact customer service for your region to RMA your unit, which we will inspect for any issues and repair.